Susan Reinhold

Senior Director of Sales Engineering, Hotwire Communications
Susan Reinhold

As a telecommunications industry veteran, Susan Reinhold, Senior Director of Sales Engineering at Hotwire Communications has over 38 years of progressively responsible engineering and managerial experience.
In her role at Hotwire Communications, Sue will lead the workflow and implementation of large scale projects in the Government and Institutional sector. Through developing technical responses to RFP’s and project managing the interaction between construction and network design, Sue will be lending her extensive experience to the design of unique solutions to advance Smart City development across company’s national footprint.

At the forefront of a new generation, Sue was one of four female graduates in the School of Engineering graduating class of over 2,000 students at the University of Wisconsin-Madison. Jumping right into an engineering role out of college, Sue began working as a radio engineer at Wisconsin Bell where she progressed to General Manager. There she led a 300 person team responsible for more than 2 million customers in Wisconsin. Sue returned to the University of Wisconsin-Madison to pursue a Master’s in Business Administration and from there she took on a series of executive-level engineering roles at several telecommunications companies.

At Comcast Florida, Sue Reinhold became the first female engineer hired in the region. Her responsibilities included running engineering and operations activities to 2 million homes in South Florida across 13,000 miles of plant. During that time she also worked as the General Manager and eventual Vice President in Montgomery County, Maryland. Moving on to Time Warner Cable, Sue became responsible for the engineering activities of 3.8 million homes in North and South Carolina, Alabama and Virginia passing 72,000 miles of plant and serving 2.1 million customers. Sue was at the forefront of rolling out new and emerging technologies, launching the DOCSIS 3.0 system upgrade to allow the initial TWC Signature Home launch in Charlotte, NC.

After joining Charter Communications, Sue established two Video Centers of Excellence in Denver, Colorado where she grew the employee base from 2 to 1,500 over the course of 2 years. She also established the Voice, Data Network Transport (DNT) and launched 60 and 100 Mbps services across their footprint while converting to an All-Digital Video Platform in a record-breaking one-year timeframe. At Summit Broadband, Sue was responsible for overseeing the engineering, construction and technical operations departments. In that time, Sue developed a supply chain for the warehouse team moving 1,500 to 10,000 units, and a Layer 2 network spanning tree protocol from the entire network down.

Sue holds memberships with the Society of Telecommunications Engineers (SCTE), National Association for Multi-Ethnicity In Communications (NAMIC), and Women In Cable Telecommunications (WICT) where she graduated from the Betsy Magness Leadership Program and was a past president of the WICT South Florida chapter.

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