The Nature of AI: How It Thinks and How We Test It

NOTE: Masterclass ticket required. This workshop explores the nature of artificial intelligence — how modern AI systems “think,” how large language models function, and how organizations can rigorously test their performance. Participants will gain a practical understanding of neural networks, embeddings, and generative AI mechanics, alongside the critical role of model evaluation in real-world deployment. Through applied examples — from chatbots to reporting agents — the session will walk through how to design effective evals, measure output quality, and iterate toward production-ready AI systems. Attendees will leave with a clearer mental model of AI capabilities, limitations, and the frameworks needed to build, assess, and scale trustworthy AI solutions.