Frequently Asked Questions

Event Information

  • Where is the eMerge Americas event taking place?

    eMerge Americas will be held  in the Miami Beach Convention Center: 1901 Convention Center Drive Miami Beach, FL 33139

  • What are the conference dates?

    April 29th and 30th , 2019

  • Where do I park?

    We advise you to take advantage of a ride-sharing service but you can park in one of the few parking garages located around the convention center. Click Here – MBCC Parking Options

  • What does my booth come with?

    If you have purchased a standard booth space, it is only raw space, no carpet, no power. You must provide or purchase floor covering.

  • What does my ticket give me access to?


  • I have a promo code. How do I register?
  • I do not have a promo code. What are my options?

    You have the option of purchasing a ticket. Click here to purchase your tickets.

  • My promo code isn't working. What do I do?

    Please contact customer service by email at or by phone at 800-310-7554 (US and Canada) or 240-439-2554 (international).

  • I’m a speaker. Do I still register?

    As a speaker, your registration has been taken care of.

  • I’m an exhibitor. How do I register?

    Click Here – Exhibitor Registration As an exhibitor, you can use the Experient Password that has been sent out in the Exhibitor Emails that allows for a certain number of passes.

  • I'm a Startup. How do I register?
  • I’m with the media. How do I register?

    As a member of the media, you can apply for a press pass. Click Here – Press Registration

  • I have completed my registration and want to make a change. What do I do?


    If you would like to update your registration, please contact Experient Customer Support at or by phone at 800-310-7554 (US and Canada) or 240-439-2554 (international).

  • What is the cancellation policy?

    Registration is nonrefundable but is transferable. Please contact customer service by email at or by phone at 800-310-7554 (US and Canada) or 240-439-2554 (international) to update registration information.

  • Can I bring a guest?

    Every attendee must have their own badge to enter the Expo Floor and have a ticket when applicable.

  • Are spouses or children invited to eMerge Americas social activities?

    Each Spouse or Child must be registered in order to attend the social activities.

  • Can I register on behalf of someone else or for a group?

    Yes, you can register for a friend or group. If you would like to register for a group of 15+ visit the Experient portal and download the group registration template.

  • Whom can I call for assistance with registering for eMerge Americas?

    Please email or contact Experient Customer Support at or by phone at 800-310-7554 (US and Canada) or 240-439-2554 (international).


eMerge works with hotels throughout Miami Beach to secure discounted rates for eMerge Americas attendees. Accommodations within the eMerge room block can be booked through Express Travel and are available on a first-come, first-served basis.

Note: This is the only official method for eMerge Americas 2019 hotel reservations. We do not take responsibility for reservations booked through other reservation channels.

  • Are there special hotel rates?

    Yes. You may find the eMerge Americas discounted hotels here Click Here – eMerge Travel

  • How do I book a hotel for eMerge or make changes to an existing reservation?

    You may book a hotel through Express Travel and can find them here: eMerge Travel Express Travel has a dedicated team of agents who can assist you with your eMerge booking.


    T: 305-341-1200, ext. 264

  • What is the hotel cancellation policy?

    Express Travel Cancellation policy

  • Is a hotel deposit required to guarantee the hotel room?


  • Can I contact the hotel directly to make a hotel reservation and receive the discounted eMerge rate or change my existing reservation?

    You must go through Express Travel to receive the discounted hotel rates.

  • I want to arrive earlier/stay later than the system is showing as available. How can I adjust my reservation?

    Please contact Express Travel


    T: 305-341-1200, ext. 264

Attendee Services

eMerge Americas welcomes the participation of individuals with disabilities and will make every effort to provide reasonable accommodations for these individuals to participate in eMerge Americas. Please view detailed accessibility FAQ here.

At eMerge Americas

  • What are the registration hours and locations?

    Sunday, April 28th: 10 AM – 6 PM

    Monday & Tuesday, April 29th & 30th: 7 AM – 5 PM

    Registration can be found in the Miami Beach Convention Center

  • Will meals be provided at eMerge Americas?

    No meals will be provided for attendees.  Breakfast, lunch, and snacks will be available through concession services and food trucks (lunch).

  • Will shuttle buses be provided?

    There are no shuttle buses for eMerge Americas. We advise that you use ride-sharing applications.

  • What is the recommended attire for the conference?

    We recommend a business casual attire and comfortable walking shoes.

Technology And Mobile App

  • Is there a mobile app for eMerge Americas?

    Yes. The mobile app can be downloaded via the App Store or Google Play by searching for “eMerge Americas”

  • I’m having trouble logging in. What should I do?

    If you are having trouble logging into the app please contact our team at or


  • Where can I find information on Miami Beach?
  • What is the weather like in Miami Beach in April?

    You can expect very warm weather with a good chance of rain in the afternoons. Please pack appropriately and check before you arrive.

  • Which airports are closest to Miami Beach?

    The closest airport to Miami Beach is Miami International Airport.

  • How do I request a visa invitation?

    Please contact our team at or if you would like to request a visa invitation. You must be a registered attendee/exhibitor to receive a visa invitation

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