President of Business Operations, Miami Marlins
Caroline O’Connor was appointed as President of Business Operations in November 2022, becoming the second current woman in Major League Baseball to ascend to the level. Now in her sixth year with the Marlins, she originally joined the organization in October of 2017 as Senior Vice President and Chief of Staff before serving three years as Chief Operating Officer.
Ms. O’Connor oversees all of the club’s business operations, including Analytics and Strategy, Sales, Partnerships, Marketing, Human Resources and Diversity, Equity and Inclusion, Finance, Legal, Communications, Community Outreach, Technology, Security, Ballpark Facilities, and Special Projects. She guides the Marlins’ leadership team to execute organizational objectives and goals, focusing on innovative means to grow lines of business and create a model of sustained success.
Under Ms. O’Connor’s leadership, the Marlins have developed strategic initiatives to increase revenue streams and exposure to Marlins baseball and the loanDepot park experience. With a focus on establishing loanDepot park a year-round destination, Ms. O’Connor has ventured to bring major music acts and entertainment to the ballpark. This year has seen the return of the World Baseball Classic with loanDepot park becoming the first-ever venue to host all three rounds, including the championship game. As the “Home of Béisbol,” loanDepot park will also host the Caribbean Series in February 2024, the first time the event will take place at a Major League Baseball facility.
Ms. O’Connor has led the Marlins’ efforts to create a workforce consisting of fair treatment, respect, a sense of belonging and access to opportunity. She has played a significant role in guiding initiatives to continue the organization’s investment in improving the Marlins’ baseball facilities in South Florida and the organization’s new academy in the Dominican Republic. Another of her key focus areas has been establishing enhanced security measures in and around the ballpark and making additional investment in technology infrastructure and advancements for both the front office and the fan experience. Additionally, she has placed a focus on providing impact with the youth and future leaders in our community through outreach initiatives, including the Marlins’ signature tee-ball initiative, which has nearly doubled in size since it was established in 2019.
Ms. O’Connor is a member of the Florida Council of 100 and sits on the Board of Directors of the Florida Sports Foundation, Greater Miami Convention and Visitors Bureau and the Parks Foundation of Miami-Dade County. She was recognized in 2021 as an Influential Businesswoman by the South Florida Business Journal. Prior to joining the Marlins, Ms. O’Connor spent five years as Managing Director at Morgan Stanley and six years as Director at UBS Investment Bank. She graduated from Rutgers University and received her Master of Business Administration in Finance from New York University Stern School of Business.
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